Domestic Wholesale Policies

The Kromara Wholesale staff is ready to provide you with outstanding,
world-class customer service.
We obsess over all customer service aspects so that you and your customers receive the best and get the most while experiencing the magic behind every Flame Fanatic branded product.
Contact us with questions at (888) 576-6272 or Contact Us Here.
Ordering & Payment

Minimum order quantity: 200 8-oz. candles

Orders that do not meet the above criteria will incur a freight charge. For orders placed on the Kromara wholesale website, payment must be made by credit card (Visa, Mastercard, Discover or Amex) or Apple Pay or Google Pay. Our candles are made to order, so orders are produced once payment has been received.

Please reach out to us via [email protected] if you would like to discuss payment terms.

Late Fees

Payments made more than sixty (60) days after the initial due date will be subject to a ten (10) percent late fee.

Lead Time & Invoicing

All wholesale orders will ship within 4-6 weeks, unless otherwise specified. If you would like your order shipped earlier than our standard lead time we can try and accommodate your needs, our rush fee is 25% of the total order price.

Shipping & Delivery

Wholesale US Domestic orders of $3,000 and over will be quoted via FedEx Ground.

Let us know if you have your own method of prepaid shipping for wholesale orders and would like to arrange payment and/or pickup yourself.

Kromara LLC is not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely.

Product Samples

Retailers may schedule an appointment with us to sample the various candle offerings in person. We also provide certain color/scent samples for free for those not local to Kromara — just let us know your shipping address and we will gladly send them directly to you!

General Return Policy

We do not accept returns. All claims for shortages and/or damages must be reported to Kromara LLC within 5 days of receipt of merchandise. After a review of your request, an exchange will be authorized, or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.

Contact Info

Kromara, LLC

2026 Summit Commerce Park
Twinsburg, Ohio
Email: [email protected]
Phone: (888) 576-6272