Thank you for shopping with Flame Fanatic®

Orders can be made online or by contacting Flame Fanatic Customer Service Department at (888) KRO-MARA or (888) 576-6272 Monday through Friday 9:00 a.m. to 4:00 p.m. EST and we would be happy to assist with your order or any inquiries. If we are on another line with a customer, please be sure to leave a message and provide a callback number.
You can also email us via [email protected] to place an order (please do not include any payment information):
  1. Let us know what you would like to order
2. We will return your call directly for payment information.
3. We will then place your order and provide shipping information.

Payment Options accepts the following forms of payment:
  • MasterCard
  • Visa
  • Discover
  • American Express
  • Apple Pay
  • Google Pay
Please note: does not accept personal checks or purchase orders.
Online Authorization Process
When an order is placed, Kromara, LLC authorizes your credit card to make sure sufficient funds are available and charges/processes payment at the time of the order and prior to shipment.

Orders and return policies

For orders placed through our website please email [email protected] to report any damaged product, defectives, or incorrect merchandise, and please include detailed photos of product or shipment concerns, including box if damaged within 30 days of receipt. Return of damaged products is not necessary unless we specifically ask for that the products be returned. Refunds may take up to 24 to 48 hours depending on the bank/credit card company.

If receiving wrong merchandise, FlameFanatic will either refund or ship the correct merchandise directly.

You may request to or return a purchase within 30 days of the receipt of the product – we only accept the return of unused products.

Any unused FlameFanatic branded candle can be returned. We will gladly accept any unused FlameFanatic brand product item-for-item. You may request to return a purchase within 30 days of the receipt of the product.

There are no online exchanges. When returning an unused product for “exchange” purchased online, a refund will be processed, and customer is able to place a new order at their convenience for desired item (s). If items are returned within 30 days of purchase, a refund will be processed. If returned after 30 days, an online store credit will be issued.

Unused Products must be returned within 30 days of original purchase date. If received as a gift, within 30 days of receipt. Refunds will be processed for purchases less shipping costs for online orders. Return of gift items without a receipt, will be provided an online store credit.

Return shipping costs are the sole responsibility of the customer unless the item was shipped in error. FlameFanatic will ship correct merchandise at no cost to the customer.

Please pack your items properly (returned in original packaging if possible) and send them to FlameFanatic Returns, 7200 Northfield Road, Walton Hills, OH 44146. Or you may call (888) 576-6272.

Yes, absolutely, we will refund/credit your account for purchases less shipping costs for online orders and include tax if applies. Refunds may take up to 24 to 48 hours after processing depending on your bank or credit card company.

A refund will be processed for products that were damaged (broken or melted) while en route to the shipping destination. Please email [email protected] to report any damages and include photos of damaged products/shipment, including box if damaged. Return of damaged product (s) is not necessary. Refunds may take up to 24 to 48 hours depending on the bank/credit card company.

We may offer weekly/monthly/daily promotions, which are not valid on past purchases or previously shipped orders, no rainchecks or substitutions. We regret that price adjustments cannot be made on previously purchased or shipped orders. Promotions cannot be combined with other coupons, discounts or offers.

We apologize if any items go out of stock and will process refunds for those items. In some cases, we will substitute and/or ask if another item is desired in place of out-of-stock item. Refunds are processed as quickly as possible on out-of-stock items and can take 24 to 48 hours to show in your statement depending on your bank/credit card company.

Flame Fanatic® is a brand of Kromara LLC
Kromara, LLC reserves the right to prorate or refuse any returned item that is damaged, misused or unsellable or substitute a product if no proof of purchase.
Kromara, LLC further reserves the right to amend, restate or change these terms and conditions from time to time without notice to or consent from its customers.