Thank you for shopping with Flame Fanatic®
Orders can be made online or by contacting Flame Fanatic Customer Service Department at (888) KRO-MARA or (888) 576-6272 Monday through Friday 9:00 a.m. to 4:00 p.m. EST and we would be happy to assist with your order or any inquiries.
You can also email us via [email protected] to place an order (please do not include any payment information):
- Let us know what you would like to order
2. We will return your call directly for payment information.
3. We will then place your order and provide shipping information.
flamefanatic.com accepts the following forms of payment:
- American Express
- Apple Pay
- Google Pay
- Checks from your organization
Please note: flamefanatic.com does not accept personal checks or purchase orders.
Online Authorization Process
When an order is placed, Kromara, LLC authorizes your credit card to make sure sufficient funds are available and charges/processes payment at the time of the order and prior to shipment.
Orders and return policies
Custom orders are hand-crafted specifically for your school or organization and as such, are not returnable. Damaged or incorrect orders must be replaced within 30 days of order receipt for replacement or credit towards future purchase to [email protected]. Shipping and handling fees are non-refundable.
Please email [email protected] to report any damaged product or incorrect merchandise and please include detailed photos of product or shipment concerns, including box if damaged within 30 days of receipt. Return of damaged products is not necessary unless we specifically ask that the products be returned.
If receiving incorrect merchandise, please notify Flame Fanatic within 30 days and Flame Fanatic will ship the correct merchandise directly.
Return shipping costs are the sole responsibility of the customer unless the item was shipped in error, defectives, or received in damaged condition. Flame Fanatic Candle will ship correct merchandise at no cost to customer.
Please pack your items properly (returned in original packaging if possible) and send to Flame Fanatic Returns, 1215 Valley Belt Road, Brooklyn Heights, Ohio 44131. Or you may call (888) 576-6272.